Business Process Management and re-engineering

The need for businesses to improve the way they operate by increasing the efficiency and effectiveness of their business processes is a well proven and documented approach. The rapid developments in enabling technology and changing customer needs, demands and sophistication have continued to fuel the need for enhanced process improvements.

Based on this need, PwC continues to offer its clients a superior business process improvement service based on robust methodologies and tools and underpinned by a proven track record of results, locally and globally. Professionals in our BPM Practice employ industry standard techniques and improvement philosophies such as LEAN, Six Sigma and the Theory of Constraints to improve business performance.

Business Process Management services include:

• Alignment of business processes to strategy and business operating models
• Process modelling
• Process analysis, improvement and design
• Process simulation
• Process execution
• Process performance monitoring

BPM systems focus on enabling business processes themselves to be stored and handled as if they were data. These systems can then be used to integrate legacy applications, construct or deconstruct processes or link web services together. PwC provides BPM-related services in conjunction with selected vendors of leading BPM software. PwC’s strong experience in process analysis, design and improvement is combined with the functionality of mature BPM products to provide clients with the optimum solutions for improving the efficiency of business processes.

In executing BPM assignments, PwC makes use of a comprehensive set of tools. Our approach for business transformation, streamlining and simplification, together with our access to our Global Best Practices database and benchmarking tools, enables us to fast-track the identification of operational process issues and opportunities.