Business Process Optimisation

Processes are at the heart of the business. As such, business transformation or business improvement can only have visible and lasting value if it is affected at the process level. A key challenge facing business in this competitive and dynamic world, is how to remain agile while still ensuring continuous business improvements in terms of solution offerings and service delivery. Our Business Process Management (BPM) provides the mechanisms to effectively monitor manage and communicate business process within an organisation to deal with these challenges. In addition, business process review or redesign is an ideal opportunity to review current internal controls embedded in the business processes to ensure that the controls are optimised. This will ensure that there is maximum benefit at the lowest cost out of the investment in controls.

Some of the common reasons for organisations embarking on BPM projects include:

• Improve efficiency: eliminate manual data entry, reduce process cycle time and/or reduce manual routing
• Improve effectiveness: handle exceptions faster and better, make better decisions and/or consistent execution
• Become more agile: adapting to change as a key source of competitive advantage and/or supporting new business models.

All business process-related work is governed by the strategic context of the business. Our methodology is driven by benefits management which involves the use of performance and benefits measures that clearly articulate what must change to drive out improvements. A key enabling structure for effective business process management is internal controls optimisation, and our approach for unlocking the value in process controls is set out below. In addition we use Casewise Corporate Modeller, an advanced process modelling tool, for all BPM assignments.