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Service Cloud Administration is a must for experienced administrators who need to configure and maintain the Service Cloud for their organizations. Using real-world scenarios, this course will teach administrators how to configure Salesforce Knowledge, set up service contracts with milestones and entitlements, create the Console for Service application, configure the SoftPhone using Open CTI, and set up Live Agent. This course will also teach administrators how to configure a Customer Community.
Administrators with at least six months experience using Salesforce and/or administrators who have completed the Administration Essentials for New Administrators course.
Date: 26 August - 27 August 2021
Duration: 2 days
Time: 8.30am - 4.30pm
R11,500 (Including VAT at 15%)
PwC Salesforce Academy - Certified Salesforce Instructor
To register for this training please contact Russell Steyn below.