Service Cloud Administration

Course details

Service Cloud Administration is a must for experienced administrators who need to configure and maintain the Service Cloud for their organizations. Using real-world scenarios, this course will teach administrators how to configure Salesforce Knowledge, set up service contracts with milestones and entitlements, create the Console for Service application, configure the SoftPhone using Open CTI, and set up Live Agent. This course will also teach administrators how to configure a Customer Community.

Target audience

  • Administrators with at least six months experience using Salesforce and/or
  • administrators who have completed the Administration Essentials for New Administrators course.

Course schedule

  • Instructor-led training (ILT).
  • Hands-on lab exercises.
  • Group discussions.

 

Event details 

Date:  30 January 2019
Duration: 2 days
Time: 
8am - 4.30pm

Venue:
PwC Waterfall
4 Lisbon Lane,
Midrand

Cost:
R9,000.00 (Excl. VAT)

Presented by:
PwC Salesforce Academy - Certified Salesforce Instructor

RSVP/Register:
To register for this training please contact Russell Steyn below.

 

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Contact us

Russell Steyn

Senior Manager, PwC South Africa

Tel: +27 (0) 11 797 4275

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