Service Cloud Administration (ADX261)

Course details

Service Cloud Administration is a must for experienced administrators who need to configure and maintain the Service Cloud for their organizations. Using real-world scenarios, this course will teach administrators how to configure Salesforce Knowledge, set up service contracts with milestones and entitlements, create the Console for Service application, configure the SoftPhone using Open CTI, and set up Live Agent. This course will also teach administrators how to configure a Customer Community.

Target audience

  • Administrators with at least six months experience using Salesforce and/or
  • administrators who have completed the Administration Essentials for New Administrators course.

Course schedule

  • Instructor-led training (ILT).
  • Hands-on lab exercises.
  • Group discussions.

 

Event details 

Date: 8 June - 9 June 2021
Duration: 2 days
Time: 8.30am - 4.30pm

Venue:
Virtual event

Cost:
R10,000.00 (Excl. VAT)

Presented by:
PwC Salesforce Academy - Certified Salesforce Instructor

RSVP/Register:
To register for this training please contact Russell Steyn below.

 

Three people attending Salesforce training

Contact us

Russell Steyn

Russell Steyn

Senior Manager, PwC South Africa

Linkedin Follow Email
Follow us
Important problems Business systems Combined assurance COVID-19 Cyber security Data and analytics Financial services risk regulations Risk Sustainability Transformation confidence
Industries Energy, utilities and mining Financial services Government and public sector Retail and consumer Technology, media and telecommunications
Services Advisory services Assurance services Consulting Country desks Deals Legal People and organisations Private company services Tax services
Insights Publications and insights Press room Subscriptions Manage your subscription
Events
Careers Why PwC? Search/apply for vacancies Learners Students Experienced professionals
About us African footprint Alumni Business school Corporate responsibility Diversity and inclusion Ethics and business conduct Global Third Party Code of Conduct Human rights statement Our offices Our purpose and values PwC awards programmes Sponsorship Transformation Transparency report Integrated report
Give us feedback Contact us Request for proposal Career enquiries Ethics complaints

© 2010 - 2021 PwC. All rights reserved. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see www.pwc.com/structure for further details.