Service Cloud Administration (ADX261)

Course details

Service Cloud Administration is a must for experienced administrators who need to configure and maintain the Service Cloud for their organizations. Using real-world scenarios, this course will teach administrators how to configure Salesforce Knowledge, set up service contracts with milestones and entitlements, create the Console for Service application, configure the SoftPhone using Open CTI, and set up Live Agent. This course will also teach administrators how to configure a Customer Community.

Target audience

  • Administrators with at least six months experience using Salesforce and/or
  • administrators who have completed the Administration Essentials for New Administrators course.

Course schedule

  • Instructor-led training (ILT).
  • Hands-on lab exercises.
  • Group discussions.


Event details 

Date: 8 June - 9 June 2021
Duration: 2 days
8.30am - 4.30pm

Virtual event

R10,000.00 (Excl. VAT)

Presented by:
PwC Salesforce Academy - Certified Salesforce Instructor

To register for this training please contact Russell Steyn below.


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Russell Steyn

Russell Steyn

Senior Manager, PwC South Africa

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