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Businesses are now serving new types of customer – those who have been financially impacted by global economic shocks; suppliers who are unclear on how to navigate the new world; and consumers who look at consuming in a very different way.
The challenges posed to the end-end supply chain range from supply delays or cancellations, delivery restrictions, decreasing demand, supplier bankruptcies, pricing movements on goods and services, and limited workforce availability. Coupled with the rapid pace of technological advancement, this is challenging companies to deliver on their customer service promise while maintaining an efficient cost base and asset utilisation.
We work with business to: