We navigate the complexities of enterprise AI so you can redefine what's possible for your business
Artificial Intelligence
Significant cost savings. Groundbreaking products and services. Empowering your people to do more, better, and faster. AI is delivering these outcomes daily. But real success comes from more than just integrating new technology—it comes from the right strategy, rich insights, and bold execution.
Now, with agentic AI reshaping what’s possible, it’s time to take a fresh look at how your business works, and who does that work. This means redesigning value chains and core processes to tap into the speed and adaptability of hybrid AI-human teams. As you scale AI across your business, this requires a new level of coordination.
Cross-agent orchestration—enabled by tools like our newly launched PwC Agent OS — opens the doors to new possibilities, from managing entire business functions to optimising your most critical workflows.
This shift isn’t just about productivity. It’s about creating a future of work that’s dynamic, resilient, and human-led by design.
Christiaan Nel
AI Lead for Africa
PwC
"For large institutions, the biggest risk isn't getting the initial AI strategy wrong; it's waiting for the 'perfect' strategy to emerge. The value is in the act of building, learning, and adapting. You start creating value the moment you start creating, not the moment you finish planning."
How we can help
FC de Vos
Director: AI
PwC
"In this environment, you can't build for today; you have to build for tomorrow's capabilities. It’s like designing a rocketship where you have to leave space for components that haven't been invented yet. The lesson is clear: build agile frameworks, not rigid, perfect solutions."
Why us
We don’t just bring tech. We bring results.
- Newly launched, PwC’s agent OS is a new foundational capability for orchestrating enterprise-ready AI agents at scale.
- We’re investing ZAR25 billion into scaling our capabilities, upskilling our people and rolling out AI securely across our network.
- We put AI to work across our network, empowering our people with our award-winning ChatPwC, leveraging our new PwC agent OS, with over 250 AI agents deployed for specific tasks to maximise business impact.
- As a pioneer in the responsible use of AI, we design and build your AI with a commitment to security, ethics and compliance—from blueprint to breakthrough.
- We have alliances with the leading AI players, from Anthropic to OpenAI, Microsoft to Meta, as well as Google and AWS, so you’ll get the right model for today and tomorrow.
Case studies
Real stories. Real results.
Reimagining experience and efficiency for a leading asset manager
For a leading South African asset manager with ~ZAR 500 billion AUM, PwC delivered a multi-faceted AI transformation. We revolutionised their client onboarding with a seamless, AI-powered agentic journey, making it significantly faster for customers.
To address escalating costs, we replaced their AI chat provider with PwC's Business GPT, delivering enhanced capability at a 75% cost saving. We also automated a complex daily reconciliation that previously required 50 Chartered Accountants, freeing their highly skilled team to focus on strategic, value-adding work.
Unlocking value: Creating a group-wide AI roadmap for an industrial leader
How does a ZAR 30bn industrial group with diverse interests in manufacturing, logistics, and chemicals turn AI ambition into coordinated action? A leading South African holding company faced this exact challenge: unlocking AI value at scale, while maintaining control, trust, and consistency across a diverse portfolio.
PwC partnered with them to establish a strong foundation, defining a clear group‑wide AI strategy and a robust Responsible AI governance framework. We then facilitated a series of dynamic ideation workshops for each business unit, using a collaborative platform to source ideas from all levels of the organisation.
The result is a practical, prioritised roadmap of high-impact AI use cases for each division, evaluated on return on investment and time to value. The group now has a unified vision and clear, actionable steps to execute its AI ambitions with confidence and control.
Accelerating insight: A group-wide IT assessment at unprecedented speed
A global telecommunications provider operating across 19 countries required a clear, consistent view of IT service maturity, without the time and cost of traditional assessments. Our goal was to provide a consistent, actionable roadmap for improving IT services across their entire footprint.
We leveraged a custom-built AI assessment agent, which analysed all policy documents and stakeholder interview transcripts against PwC’s expert ITIL criteria. This AI-powered approach allowed us to assess all of their operating companies in the same timeframe a traditional assessment would take for just one.
Our experts validated the AI-generated findings, ensuring accountability and accuracy. The client received faster, more consistent insights, enabling them to accelerate service improvements across their global operations.
Insights
Sharp takes on what’s next
How can AI scale for good?
Scaling AI for global good
AI has a significant role to play in addressing water scarcity. But how is AI innovation part of the solution—commercially and societally?
Podcast: Trust in the age of agentic AI
What does responsibility mean when the next generation of AI becomes a reality? Listen to our AI specialist at Davos 2025.
The Fearless Future: 2025 Global AI Jobs Barometer
PwC analysed close to a billion job ads from six continents to uncover AI's global impact on jobs, skills, wages, and productivity..
Explore how to create and protect value
We bring expertise that industries are built on so you can make decisions your future can stand on
Our Alliances, your bold moves
We work with tech’s titans and trailblazers so you can think like a startup, scale like a giant
We embed sustainability into strategy so you can fuel gains, not just goals
Insights
We look a decade ahead so you can create value today
A reconfiguration of the global economy means US$7 trillion is on the move in 2025 alone. We’ve mapped the value in motion from now to 2035, so you can build a future-ready business to capture it.
