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Overview
South Africa-based businesses in the consumer and retail markets are facing a myriad of challenges, including slowing local economies, resultant pressure on their bottom line and customers, new global competitors, and a changing political and regulatory environment.
In addition, consumers are now in a position of power - being able to access the global marketplace through their mobile devices to research, shop and pay for products. The emergence of social media has significantly changed how retailers communicate and engage with consumers and has shown the power of consumers to positively or negatively influence the brand of a retail and consumer company.
Our Retail and Consumer industry specialists understand the industry and deliver tailored solutions to our clients in order to fulfill our purpose of building trust in society and solving important problems.
How we can add value
- Ensuring tax compliance
- Sustainability
- Competitive trading and expansion
- Economic pressures
- Supply chain optimisation
- Customer experience
Ensuring tax compliance
Utilising specialist skills and technology, our Tax Services assists clients in complying with South African tax-related legislation and regulations, such as:
Carbon Tax
Carbon tax at a rate of R120/tCO2e came into effect on 5 June 2019. On 23 December 2019, new rules were introduced that make provision for the licensing of emissions facilities, the calculation of the amount of environmental levy payable, and the submission of carbon tax accounts and payments.
Transfer pricing
Transfer pricing has emerged in the global economy as one of the most important tax issues for multinational companies, being an important driver of shareholder value by providing an opportunity to optimise the value of a business through effective tax rate and foreign tax credit management. The South African Revenue Service (SARS) has continued to focus on transfer pricing and consequently, organisations need to understand their approach to transfer pricing risk and dealings with SARS.
Provision for doubtful debts
IFRS 9 became effective for financial years ending on or after 1 January 2018 and requires the expected credit loss allowance to be based on general and specific debts. The new section 11(j) became effective for financial years commencing on or after 1 January 2019 and allows taxpayers to claim an allowance of either 25% or 40% depending on the basis on which the accounting impairment has been determined. Taxpayers may also apply for a SARS directive that allows a higher rate (up to 85%), provided certain requirements are met.
Click here for further information on our Tax Services offering.
Sustainability
Sustainability (i.e. Environmental, Social and Governance, ESG) risks have remained at the top of identified global risks presented by the World Economic Forum (WEF) for a number of years. The level of interest in value added (or taken away) and social impact will continue to increase.
Customers are increasingly demanding that retail and consumer companies reduce their carbon footprint in sourcing products locally, use more environmentally friendly packaging, and have a positive impact on the communities they serve.
The global community increasingly expects business, as a key role player in society, to take the lead in responding to their needs and the impact they have on their business, its strategy, its reputation and its licence to operate.
We work with you to develop a strategic lens through which to quantify, evaluate and then communicate the effects of your organisation’s activities and decisions.
Competitive trading and expansion
Consumer and retail businesses are increasingly being challenged by new entrants into the market. Businesses need to ensure that products are priced competitively and provide the value that customers are looking for.
Over the past few years, South African retail and consumer companies have expanded rapidly into new markets, mainly the rest of Africa, Europe and Australia. In addition, the sourcing of products from new territories (particularly Asia) has been driven by the need to provide customers with the best quality product at the best price.
Challenges in this space include slowing economies in certain territories, complicated supply chains, shortage of foreign currency, fluctuating exchange rates and adapting merchandise to countries with warm year-round climates.
We work with you to provide advice and assistance in the implementation of your global strategy and your response to increased competition from foreign and online entrants.
Economic pressures
Retailers face one of the most competitive environments in decades. With the continuing shift in customer preferences towards online shopping, a lingering low-growth environment, highly indebted consumers and an unforgiving marketplace that demands unprecedented technological sophistication, some retailers are being confronted with threats to their very existence.
We design strategies to help you to rebase your costs to this new normal, identify new areas for growth and maximise growth of existing revenue streams, manage your IT systems given these new requirements, and identify the appropriate organisational structure and talent needed for this new world. We help you execute them, deliver value and ensure long-term success.
Supply chain optimisation
Consumer markets remain focused on optimising supply chains and improving distribution infrastructure. Our industry specialists have identified centralisation of distribution systems and logistics management as key drivers leading to operational efficiencies for our clients.
We assist you by developing and enhancing organisational strategies, defining customer management and insight strategies, determining the right product mix and delivering the optimal organisational structure, systems and processes to protect existing - and grow new - revenue streams.
Digital technologies are also affecting every aspect of how companies run their businesses, challenging established supply chain and operations setups. Companies need to transform linear supply chains into autonomous supply chain ecosystems. Digital transformation ushers in new real-time data gathering across the supply chain, smart analysis, and algorithms to better simulate and predict different supply chain scenarios and foster data-based decision-making.
Customer experience
In the Experience Economy, a customer’s real-life interactions with a brand can form impressions more intense and lasting than those created or offset by traditional marketing communications. Experience has become the brand. Consumers expect more enjoyable and consistent interactions across all touchpoints. As technologies evolve, data proliferates, markets are disrupted and customer expectations shift.
We help businesses and their brands move at the speed of customers. We harness business strategy, analytics and behavioural science to help you rapidly uncover opportunities to create new value through customer experience. We work with you from ideation through delivery – envisioning tomorrow’s possibilities and leveraging data, insight and technology to bring to life meaningful, differentiating experiences. PwC helps reimagine – and reshape – the enterprise around the customer while unlocking value across the front office.
PwC's Global Consumer Insights 2021 Pulse 1 Survey
Explore the data from the Global Consumer Insights Pulse Survey
Filter the data by region and compare it to the global average or any other region
| Questions and Answers | Global | Australia | Brazil | Canada | China | Egypt | France | Germany | Hong Kong | Indonesia | Japan | South Korea | Malaysia | Mexico | Netherlands | Philippines | Russia | Saudi Arabia | Singapore | South Africa | Spain | Thailand | United Arab Emirates | United States | Vietnam |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Channel choice In the past 12 months, how often have you bought products (e.g., clothes, books, electronics) using the following shopping channels? | |||||||||||||||||||||||||
Data shown:
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| In physical stores | 42% | 56% | 25% | 43% | 50% | 41% | 42% | 37% | 62% | 36% | 41% | 37% | 40% | 37% | 38% | 42% | 41% | 56% | 46% | 37% | 36% | 38% | 43% | 50% | 63% |
| Online via PC | 30% | 34% | 31% | 25% | 41% | 33% | 29% | 22% | 29% | 26% | 13% | 43% | 30% | 26% | 29% | 30% | 25% | 44% | 36% | 20% | 28% | 24% | 30% | 39% | 44% |
| Online via tablet | 33% | 37% | 30% | 28% | 40% | 38% | 36% | 31% | 36% | 32% | 22% | 46% | 30% | 23% | 33% | 30% | 25% | 39% | 47% | 20% | 28% | 25% | 29% | 42% | 40% |
| Online via mobile phone or smartphone | 39% | 46% | 34% | 34% | 58% | 42% | 34% | 31% | 44% | 44% | 19% | 56% | 42% | 30% | 37% | 36% | 28% | 42% | 48% | 27% | 36% | 37% | 43% | 49% | 55% |
| Smart home voice assistants, (i.e., hubs e.g., Amazon Echo, Google Home, Samsung SmartThings) | 37% | 47% | 35% | 36% | 47% | 37% | 36% | 40% | 53% | 39% | 24% | 45% | 43% | 26% | 37% | 32% | 26% | 37% | 40% | 26% | 31% | 31% | 28% | 51% | 36% |
| Product category shopping Considering the following product categories, how has the way you shop online/in store changed, if at all, in the past six months? | |||||||||||||||||||||||||
Answers are:
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| Fashion (clothing and footwear) | 79%,51% | 83%,56% | 76%,41% | 81%,46% | 95%,48% | 74%,57% | 79%,55% | 85%,58% | 79%,60% | 65%,33% | 69%,68% | 86%,54% | 75%,37% | 76%,42% | 82%,52% | 70%,43% | 71%,53% | 89%,44% | 80%,45% | 67%,57% | 84%,49% | 72%,49% | 77%,48% | 83%,43% | 79%,52% |
| Consumer electronics (incl. cameras, TV and computers) | 71%,52% | 76%,61% | 76%,35% | 74%,47% | 85%,50% | 70%,52% | 64%,60% | 80%,59% | 71%,71% | 40%,30% | 66%,61% | 75%,54% | 56%,42% | 67%,43% | 78%,51% | 49%,46% | 67%,52% | 82%,56% | 63%,49% | 66%,52% | 76%,51% | 59%,52% | 75%,58% | 76%,47% | 60%,59% |
| Sports and fitness equipment | 58%,46% | 62%,56% | 56%,33% | 58%,43% | 77%,51% | 58%,45% | 54%,52% | 58%,50% | 61%,49% | 38%,31% | 51%,54% | 65%,51% | 47%,37% | 57%,41% | 56%,43% | 47%,36% | 57%,45% | 76%,52% | 55%,35% | 51%,47% | 70%,51% | 55%,43% | 60%,51% | 58%,42% | 60%,45% |
| Grocery (including general food and beverages) | 58%,66% | 58%,74% | 51%,57% | 53%,65% | 84%,66% | 62%,56% | 47%,67% | 43%,81% | 84%,65% | 57%,54% | 46%,80% | 81%,59% | 60%,60% | 64%,55% | 51%,66% | 47%,65% | 54%,71% | 68%,60% | 71%,63% | 47%,66% | 61%,68% | 56%,69% | 70%,61% | 64%,59% | 66%,63% |
| Health and beauty (cosmetics) | 68%,53% | 69%,61% | 67%,45% | 64%,49% | 83%,50% | 71%,51% | 58%,59% | 61%,67% | 75%,61% | 59%,37% | 54%,62% | 81%,53% | 69%,42% | 69%,46% | 66%,54% | 64%,43% | 71%,55% | 74%,47% | 74%,46% | 58%,52% | 70%,57% | 71%,50% | 77%,50% | 71%,50% | 75%,47% |
| Household appliances (incl. freezers, microwaves, etc.) | 61%,54% | 64%,65% | 65%,41% | 53%,50% | 74%,56% | 66%,55% | 56%,59% | 70%,61% | 69%,64% | 36%,38% | 53%,64% | 66%,57% | 47%,47% | 62%,47% | 72%,53% | 38%,48% | 60%,51% | 70%,52% | 55%,46% | 59%,56% | 59%,56% | 48%,55% | 58%,53% | 63%,46% | 61%,55% |
| Do-it-yourself/home improvement | 61%,54% | 60%,64% | 52%,43% | 56%,52% | 75%,51% | 63%,53% | 51%,63% | 62%,63% | 75%,60% | 45%,35% | 50%,63% | 70%,55% | 67%,44% | 62%,48% | 65%,61% | 61%,44% | 59%,55% | 80%,52% | 64%,43% | 52%,54% | 63%,55% | 61%,50% | 72%,52% | 65%,52% | 62%,49% |
| In store versus onlineIn the current climate, which of the following attributes are important to you when shopping in physical stores? (These attributes were in respondents' top three) | |||||||||||||||||||||||||
| Certification that the store meets (COVID-19) health and safety standards | 27% | 24% | 39% | 31% | 29% | 26% | 27% | 21% | 20% | 30% | 18% | 21% | 36% | 42% | 19% | 44% | 14% | 22% | 22% | 33% | 29% | 29% | 32% | 31% | 30% |
| Opportunity to engage/pay contactless | 18% | 16% | 17% | 15% | 23% | 19% | 17% | 19% | 17% | 16% | 7% | 18% | 18% | 23% | 22% | 17% | 22% | 22% | 21% | 18% | 16% | 23% | 21% | 15% | 21% |
| Availability of local products | 23% | 30% | 25% | 23% | 10% | 20% | 27% | 30% | 25% | 31% | 18% | 18% | 22% | 25% | 18% | 23% | 18% | 27% | 25% | 31% | 25% | 19% | 26% | 23% | 23% |
| Increased health and safety measures (e.g., controlled numbers in physical store, hand sanitation facilities, store cleaning, protective screens) | 31% | 28% | 36% | 40% | 33% | 35% | 28% | 28% | 25% | 31% | 18% | 20% | 38% | 44% | 23% | 50% | 22% | 32% | 30% | 41% | 41% | 38% | 31% | 36% | 27% |
| Innovative store attributes (e.g., fully automated store, magic mirrors, digitally enabled product tags, immersive store design) | 12% | 13% | 6% | 7% | 22% | 18% | 10% | 10% | 19% | 15% | 8% | 12% | 11% | 16% | 12% | 10% | 12% | 21% | 15% | 9% | 14% | 13% | 13% | 14% | 16% |
| Premium services (e.g., alterations/customizations/consultations with an expert) | 12% | 10% | 10% | 8% | 16% | 20% | 8% | 8% | 13% | 9% | 11% | 15% | 10% | 10% | 14% | 8% | 20% | 16% | 13% | 8% | 11% | 10% | 9% | 10% | 17% |
| The enjoyment of the social aspects of going to a store | 15% | 18% | 13% | 15% | 19% | 13% | 26% | 14% | 15% | 12% | 9% | 11% | 11% | 12% | 15% | 12% | 10% | 16% | 23% | 13% | 17% | 16% | 13% | 16% | 13% |
| Exclusive or limited edition offerings, memberships or loyalty programmes in store | 17% | 17% | 22% | 13% | 20% | 22% | 15% | 12% | 18% | 16% | 23% | 28% | 12% | 24% | 14% | 7% | 21% | 23% | 13% | 16% | 16% | 20% | 15% | 13% | 13% |
| Knowledgeable and responsive sales associates | 18% | 17% | 18% | 15% | 20% | 16% | 16% | 18% | 16% | 20% | 17% | 25% | 15% | 19% | 18% | 23% | 13% | 18% | 18% | 17% | 24% | 19% | 17% | 14% | 27% |
| Ability to quickly and conveniently navigate the store to find products I'm interested in | 31% | 29% | 31% | 31% | 33% | 27% | 25% | 32% | 29% | 27% | 43% | 28% | 30% | 19% | 36% | 36% | 33% | 21% | 28% | 37% | 22% | 22% | 31% | 40% | 31% |
| Product range | 28% | 36% | 22% | 28% | 18% | 14% | 28% | 34% | 31% | 26% | 31% | 18% | 31% | 22% | 35% | 18% | 47% | 20% | 37% | 35% | 24% | 19% | 33% | 25% | 19% |
| I still prefer to see and touch the products | 33% | 34% | 22% | 37% | 28% | 28% | 33% | 35% | 43% | 27% | 52% | 35% | 29% | 18% | 29% | 36% | 43% | 20% | 43% | 29% | 34% | 37% | 26% | 29% | 31% |
| I don't feel comfortable going into stores | 4% | 3% | 4% | 4% | 4% | 8% | 5% | 5% | 1% | 5% | 4% | 4% | 7% | 2% | 4% | 3% | 2% | 5% | 1% | 3% | 2% | 3% | 3% | 5% | 4% |
| In store versus onlineIn the current climate, which of the following attributes are important to you when shopping online? (These attributes were in respondents' top three) | |||||||||||||||||||||||||
| Ability to quickly and conveniently navigate the website to find products I'm interested in | 36% | 39% | 35% | 36% | 38% | 29% | 26% | 41% | 43% | 32% | 43% | 32% | 35% | 35% | 38% | 43% | 38% | 30% | 36% | 37% | 35% | 26% | 29% | 36% | 37% |
| In-stock availability of items I want | 38% | 47% | 36% | 47% | 28% | 38% | 44% | 42% | 35% | 39% | 49% | 25% | 37% | 41% | 39% | 30% | 40% | 30% | 36% | 40% | 35% | 33% | 27% | 43% | 31% |
| The ability to see an extended range of stock compared to in physical stores | 30% | 29% | 25% | 27% | 40% | 27% | 30% | 26% | 36% | 22% | 46% | 28% | 29% | 25% | 33% | 27% | 33% | 20% | 28% | 28% | 32% | 30% | 28% | 31% | 31% |
| Easy to use mobile app/interface | 28% | 31% | 27% | 26% | 25% | 26% | 24% | 24% | 29% | 29% | 19% | 18% | 35% | 23% | 19% | 52% | 29% | 31% | 40% | 35% | 22% | 44% | 33% | 29% | 34% |
| Availability of online customer reviews | 29% | 23% | 23% | 27% | 28% | 32% | 28% | 22% | 30% | 36% | 28% | 29% | 33% | 26% | 21% | 39% | 37% | 25% | 34% | 34% | 28% | 41% | 32% | 30% | 49% |
| A good returns policy (e.g., free returns, return items to store when purchased online, etc.) | 32% | 32% | 31% | 37% | 40% | 34% | 32% | 38% | 28% | 31% | 17% | 25% | 27% | 40% | 36% | 31% | 26% | 30% | 39% | 37% | 35% | 29% | 29% | 31% | 29% |
| Fast/reliable delivery (e.g., same day delivery, pick up online purchases in physical stores or designated pick up location, visibility of the product throughout the delivery process, etc.) | 42% | 46% | 49% | 42% | 43% | 29% | 44% | 41% | 33% | 43% | 27% | 41% | 41% | 51% | 35% | 44% | 43% | 36% | 46% | 48% | 50% | 43% | 40% | 43% | 44% |
| Personalized offering | 17% | 16% | 26% | 13% | 23% | 27% | 18% | 18% | 19% | 17% | 7% | 23% | 18% | 25% | 13% | 11% | 13% | 30% | 12% | 16% | 18% | 7% | 23% | 16% | 8% |
| Exclusive or limited edition offerings, memberships or loyalty programmes online | 21% | 17% | 24% | 16% | 17% | 27% | 18% | 18% | 19% | 25% | 32% | 35% | 22% | 22% | 24% | 14% | 19% | 31% | 23% | 15% | 22% | 20% | 26% | 17% | 17% |
| Future spend Thinking about your spending over the next six months, to the best of your ability, please describe your expectations on spend across the following categories. | |||||||||||||||||||||||||
Answers are:
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| Travel | 20%,35%,45% | 21%,45%,34% | 27%,31%,42% | 12%,39%,49% | 27%,33%,39% | 32%,39%,29% | 15%,47%,38% | 14%,40%,46% | 14%,23%,64% | 30%,33%,37% | 12%,38%,50% | 19%,31%,50% | 15%,17%,68% | 19%,30%,50% | 14%,40%,46% | 21%,25%,54% | 16%,38%,46% | 32%,34%,35% | 17%,21%,63% | 27%,31%,42% | 14%,35%,51% | 25%,34%,41% | 30%,25%,45% | 22%,39%,39% | 33%,33%,34% |
| Arts, culture and sporting events | 17%,46%,37% | 17%,57%,26% | 21%,40%,39% | 12%,50%,38% | 27%,46%,27% | 27%,44%,29% | 12%,56%,33% | 12%,49%,39% | 12%,39%,49% | 23%,46%,31% | 9%,56%,35% | 20%,39%,41% | 13%,33%,54% | 19%,42%,39% | 13%,49%,37% | 16%,38%,45% | 12%,48%,40% | 32%,40%,28% | 16%,37%,48% | 16%,46%,38% | 15%,43%,42% | 16%,41%,44% | 22%,44%,34% | 23%,44%,33% | 17%,53%,30% |
| Home entertainment (books, music, movies and video games) | 29%,51%,20% | 20%,60%,20% | 45%,37%,19% | 27%,55%,18% | 36%,45%,18% | 32%,43%,25% | 18%,61%,21% | 22%,62%,15% | 36%,40%,24% | 36%,41%,23% | 24%,62%,14% | 32%,48%,20% | 28%,37%,35% | 40%,34%,26% | 21%,62%,17% | 36%,37%,27% | 22%,53%,25% | 41%,35%,24% | 29%,47%,25% | 32%,44%,24% | 29%,53%,18% | 22%,49%,29% | 33%,42%,26% | 32%,50%,18% | 35%,52%,12% |
| Fashion (clothing and footwear) | 26%,50%,23% | 23%,54%,23% | 33%,42%,25% | 18%,56%,26% | 45%,40%,15% | 45%,38%,16% | 15%,61%,24% | 19%,64%,17% | 22%,43%,35% | 33%,44%,23% | 12%,66%,22% | 29%,46%,25% | 21%,39%,40% | 32%,39%,29% | 20%,61%,19% | 25%,39%,37% | 23%,59%,18% | 36%,43%,21% | 26%,42%,33% | 36%,40%,23% | 25%,51%,23% | 25%,40%,35% | 32%,45%,23% | 26%,49%,25% | 41%,40%,19% |
| Grocery | 38%,52%,10% | 27%,63%,9% | 47%,37%,16% | 34%,57%,8% | 47%,44%,8% | 47%,39%,14% | 18%,68%,14% | 24%,65%,10% | 45%,43%,12% | 48%,39%,13% | 25%,67%,8% | 43%,47%,9% | 49%,41%,10% | 55%,37%,8% | 24%,64%,11% | 66%,24%,11% | 24%,67%,9% | 49%,36%,15% | 52%,42%,7% | 52%,37%,11% | 32%,59%,8% | 38%,50%,12% | 58%,34%,8% | 44%,48%,9% | 57%,36%,7% |
| Consumer electronics | 24%,53%,24% | 19%,60%,20% | 40%,38%,22% | 17%,58%,25% | 31%,48%,21% | 39%,39%,22% | 13%,61%,26% | 18%,64%,18% | 28%,42%,29% | 31%,42%,27% | 12%,72%,15% | 20%,50%,30% | 22%,46%,32% | 29%,39%,32% | 20%,69%,11% | 37%,34%,29% | 19%,52%,28% | 36%,40%,23% | 24%,51%,26% | 26%,46%,28% | 23%,53%,24% | 23%,49%,28% | 31%,41%,28% | 28%,50%,22% | 29%,53%,18% |
| Takeaway food | 33%,45%,22% | 22%,56%,21% | 32%,39%,30% | 31%,49%,20% | 37%,34%,28% | 40%,35%,24% | 15%,63%,22% | 24%,57%,19% | 51%,34%,15% | 42%,41%,17% | 29%,59%,13% | 41%,40%,19% | 50%,32%,18% | 48%,34%,18% | 26%,52%,21% | 50%,31%,19% | 24%,49%,28% | 36%,44%,19% | 53%,29%,19% | 31%,35%,34% | 31%,50%,19% | 47%,32%,21% | 47%,40%,13% | 35%,45%,19% | 37%,46%,17% |
| Eating in restaurants and bars | 20%,38%,42% | 27%,47%,26% | 24%,32%,43% | 15%,38%,47% | 25%,39%,36% | 36%,35%,29% | 17%,48%,35% | 16%,44%,41% | 20%,35%,45% | 24%,37%,39% | 10%,49%,41% | 18%,39%,44% | 14%,27%,60% | 14%,34%,51% | 15%,40%,46% | 24%,18%,58% | 15%,37%,48% | 34%,33%,34% | 30%,30%,41% | 23%,34%,43% | 17%,38%,45% | 14%,39%,57% | 31%,38%,31% | 25%,35%,39% | 22%,39%,39% |
| Sports and fitness equipment | 19%,53%,28% | 18%,61%,21% | 25%,48%,27% | 13%,62%,24% | 24%,53%,23% | 26%,46%,29% | 10%,65%,25% | 14%,62%,25% | 19%,53%,28% | 22%,46%,32% | 9%,64%,27% | 22%,44%,33% | 17%,37%,45% | 18%,44%,39% | 14%,60%,26% | 21%,41%,38% | 15%,51%,34% | 33%,46%,21% | 22%,44%,35% | 23%,48%,30% | 19%,56%,25% | 19%,45%,36% | 28%,44%,28% | 24%,51%,24% | 22%,52%,26% |
| Health and beauty (cosmetics) | 25%,57%,18% | 20%,61%,18% | 39%,42%,19% | 16%,63%,21% | 37%,44%,19% | 40%,42%,18% | 13%,67%,20% | 16%,70%,14% | 20%,54%,26% | 38%,42%,20% | 11%,74%,16% | 27%,50%,22% | 34%,44%,22% | 27%,54%,19% | 13%,73%,14% | 35%,43%,22% | 19%,67%,14% | 37%,46%,17% | 26%,53%,22% | 29%,52%,19% | 20%,60%,20% | 30%,46%,24% | 30%,50%,20% | 30%,53%,18% | 49%,41%,10% |
| Do-it-yourself/home improvement | 23%,54%,22% | 23%,63%,14% | 22%,50%,28% | 21%,61%,17% | 22%,52%,26% | 37%,44%,19% | 18%,57%,26% | 16%,65%,19% | 17%,57%,26% | 22%,50%,27% | 12%,71%,17% | 23%,48%,29% | 34%,44%,21% | 25%,46%,29% | 20%,63%,17% | 41%,40%,19% | 18%,53%,28% | 31%,45%,23% | 27%,53%,20% | 29%,47%,24% | 23%,54%,24% | 23%,47%,30% | 34%,44%,22% | 34%,49%,18% | 21%,59%,20% |
| Consumer mobility In the next six months how likely are you to... | |||||||||||||||||||||||||
Answers are:
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| Travel on a domestic flight | 33%,19%,49% | 35%,24%,42% | 39%,11%,51% | 18%,17%,66% | 47%,20%,33% | 50%,14%,36% | 26%,20%,54% | 18%,16%,66% | 23%,23%,55% | 50%,22%,27% | 21%,23%,57% | 31%,26%,44% | 36%,20%,44% | 35%,14%,51% | 15%,18%,67% | 38%,22%,40% | 27%,25%,48% | 68%,14%,18% | 25%,15%,61% | 39%,17%,44% | 26%,16%,59% | 47%,22%,31% | 48%,19%,32% | 36%,14%,50% | 77%,11%,12% |
| Travel on an international flight | 26%,17%,57% | 26%,16%,59% | 26%,13%,61% | 17%,12%,71% | 27%,23%,50% | 49%,14%,37% | 27%,19%,54% | 22%,17%,61% | 27%,18%,55% | 38%,20%,42% | 10%,15%,76% | 24%,21%,55% | 27%,17%,56% | 25%,14%,61% | 22%,18%,60% | 30%,19%,51% | 20%,15%,66% | 58%,18%,24% | 30%,16%,54% | 23%,13%,64% | 20%,15%,64% | 28%,21%,51% | 58%,17%,26% | 32%,13%,55% | 48%,24%,28% |
| Stay in a hotel | 36%,21%,43% | 41%,23%,36% | 44%,11%,45% | 24%,21%,55% | 47%,21%,32% | 48%,18%,34% | 36%,24%,40% | 24%,21%,55% | 26%,25%,49% | 50%,19%,31% | 28%,25%,47% | 33%,30%,38% | 39%,22%,39% | 37%,16%,47% | 25%,24%,51% | 33%,23%,44% | 20%,22%,58% | 63%,17%,20% | 36%,23%,41% | 33%,19%,48% | 30%,20%,50% | 54%,22%,24% | 49%,23%,28% | 40%,17%,43% | 71%,14%,15% |
| Stay in self-catering accommodation (e.g., Airbnb) | 32%,22%,46% | 34%,22%,44% | 40%,11%,49% | 19%,18%,63% | 40%,26%,34% | 40%,23%,37% | 33%,26%,42% | 21%,24%,55% | 22%,31%,47% | 45%,24%,31% | 8%,23%,69% | 37%,30%,33% | 30%,22%,48% | 36%,13%,51% | 25%,25%,50% | 41%,26%,33% | 17%,23%,60% | 55%,20%,24% | 28%,19%,54% | 45%,19%,37% | 26%,19%,56% | 40%,25%,35% | 46%,28%,26% | 33%,16%,51% | 76%,15%,9% |
| Go to a sporting or mass event (e.g., concerts) | 27%,20%,53% | 31%,22%,47% | 29%,15%,56% | 16%,15%,69% | 36%,23%,40% | 41%,22%,37% | 29%,22%,49% | 21%,17%,61% | 25%,24%,51% | 40%,25%,35% | 15%,22%,62% | 25%,26%,49% | 27%,17%,56% | 23%,14%,64% | 17%,19%,64% | 30%,18%,52% | 23%,25%,52% | 53%,19%,27% | 23%,18%,59% | 27%,15%,58% | 20%,17%,64% | 33%,22%,45% | 38%,23%,39% | 33%,14%,54% | 59%,21%,20% |
| Go back into my place of work | 67%,19%,14% | 65%,19%,15% | 67%,15%,18% | 53%,20%,27% | 74%,16%,10% | 79%,8%,13% | 67%,22%,11% | 60%,28%,13% | 67%,23%,11% | 87%,8%,5% | 73%,16%,11% | 49%,36%,14% | 75%,15%,10% | 69%,15%,16% | 60%,21%,19% | 69%,19%,11% | 53%,25%,23% | 78%,13%,9% | 75%,16%,9% | 67%,15%,17% | 66%,19%,16% | 78%,15%,8% | 78%,14%,8% | 64%,24%,12% | 91%,5%,4% |
| Travel via public transport | 47%,19%,33% | 48%,21%,30% | 47%,13%,40% | 29%,15%,55% | 71%,15%,14% | 61%,16%,23% | 37%,23%,40% | 36%,24%,40% | 71%,22%,8% | 57%,23%,20% | 53%,24%,23% | 32%,33%,35% | 44%,21%,35% | 56%,11%,33% | 31%,23%,46% | 56%,18%,25% | 57%,21%,22% | 56%,19%,25% | 76%,14%,11% | 41%,12%,47% | 47%,17%,35% | 61%,18%,21% | 50%,21%,29% | 34%,13%,53% | 73%,14%,13% |
| Go to a shopping mall | 65%,20%,15% | 76%,16%,8% | 65%,12%,23% | 55%,21%,24% | 76%,16%,8% | 73%,14%,12% | 66%,19%,15% | 52%,23%,25% | 61%,30%,9% | 72%,19%,9% | 55%,30%,15% | 44%,37%,19% | 72%,20%,9% | 73%,13%,15% | 57%27%,16% | 69%,16%,15% | 68%,21%,11% | 74%,17%,9% | 79%,14%,8% | 81%,10%,9% | 64%,17%,19% | 79%,15%,6% | 69%,21%,9% | 50%,19%,31% | 88%,6%,6% |
| Sustainability Please indicate to what extent you agree or disagree with the following statements around shopping sustainability | |||||||||||||||||||||||||
Answers are:
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| When it comes to consuming single-use materials, my concerns over health and safety outweigh my sense of environmental responsibility | 51%,15% | 45%,18% | 67%,9% | 42%,20% | 61%,13% | 71%,9% | 46%,18% | 40%,18% | 53%,15% | 64%,8% | 37%,15% | 39%,20% | 61%,11% | 61%,13% | 32%,25% | 75%,6% | 42%,15% | 68%,8% | 58%,13% | 53%,17% | 45%,16% | 67%,9% | 64%,7% | 54%,13% | 66%,16% |
| I intentionally buy items with eco-friendly packaging or less packaging | 54%,14% | 51%,17% | 57%,12% | 46%,18% | 74%,5% | 68%,9% | 49%,16% | 55%,12% | 56%,7% | 80%,4% | 38%,17% | 42%,19% | 63%,7% | 63%,10% | 38%,22% | 80%,2% | 37%,23% | 72%,8% | 55%,11% | 56%,15% | 50%,17% | 74%,6% | 58%,11% | 50%,18% | 86%,2% |
| I choose products with a traceable and transparent origin | 56%,12% | 48%,16% | 58%,11% | 37%,21% | 74%,4% | 75%,7% | 52%,14% | 41%,14% | 53%,11% | 82%,5% | 40%,17% | 52%,16% | 67%,5% | 63%,7% | 34%,24% | 77%,4% | 71%,7% | 74%,9% | 52%,14% | 54%,12% | 48%,14% | 77%,4% | 66%,7% | 49%,15% | 92%,2% |
| I am including more plant based foods as part of my diet due to sustainability principles | 50%,19% | 47%,28% | 56%,17% | 39%,32% | 67%,5% | 60%,11% | 37%,28% | 38%,27% | 52%,13% | 71%,6% | 26%,26% | 42%,19% | 56%,10% | 61%,14% | 34%,30% | 76%,6% | 45%,17% | 68%,8% | 50%,17% | 56%,20% | 48%,22% | 78%,3% | 60%,11% | 48%,25% | 88%,6% |
| I buy from companies that are conscious and supportive of protecting the environment | 55%,11% | 52%,13% | 63%,7% | 49%,11% | 72%,3% | 72%,7% | 46%,15% | 47%,11% | 51%,7% | 79%,4% | 29%,21% | 43%,14% | 69%,4% | 71%,6% | 35%,21% | 80%,2% | 42%,16% | 65%,10% | 57%,5% | 62%,6% | 51%,15% | 77%,1% | 66%,9% | 54%,11% | 83%,6% |
| I am buying more biodegradable/eco-friendly products | 53%,14% | 49%,19% | 58%,13% | 48%,17% | 74%,5% | 61%,10% | 48%,17% | 44%,17% | 56%,7% | 76%,6% | 32%,19% | 43%,14% | 61%,7% | 69%,7% | 35%,26% | 77%,3% | 40%,20% | 67%,10% | 58%,11% | 53%,13% | 45%,17% | 79%,2% | 66%,7% | 51%,16% | 87%,3% |
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