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Banking and capital markets

The banking and capital markets industry continuously transforms as regulations increase, technology advances, demographics change, and the general financial climate fluctuates.

Overview

Regulatory reform, more stringent capital requirements, risk management considerations, disruptive technologies, and enhanced reporting requirements are all challenges to growth in banking and capital markets.

Sophisticated strategies and solutions will be required for financial institutions to gain a competitive edge. PwC professionals assist many of today's largest banks and financial services organisations with their most challenging issues in every segment of the financial industry: consumer/retail banking, commercial banking, wholesale banking, mortgage banking, securitisation, capital markets, insurance, investment management, broker/dealer and real estate.

 

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How we can add value

Digital

Digital disruption in the South African banking sector

The South African banking sector is increasingly moving towards a ‘marketplace without boundaries’, shaped by the fast-approaching entry of new digital players challenging the status quo and driving unprecedented levels of innovation. Various banks have continued to pursue large-scale transformation programmes aimed at improving customer experience, digital transformation, new ways-of-working and enterprise-wide cost reduction.

Globally, not all digital banks have delivered on the high expectations raised at their launch. However, those able to develop a clear segmentation model and differentiate themselves have achieved success in some of the most competitive banking markets across the world. They have deployed an agile development approach and established a business model based on monetising customer insights through carefully built communities. We believe digital entrants in South Africa will use this recipe to achieve the same impact in the local banking sector, learn more here.

Payments

Payments systems

Lessons from Asia to drive SA’s payments modernisation journey

The digital era is driving demand for more efficient, faster and better national payment systems, with many countries looking to transform and modernise their payment systems. A large-scale payments transformation needs a strong national imperative driven by government and regulators in collaboration with banks, associations and fintechs. For the national payment system to meet the needs of the new generation and to keep up with the digital times, banks need to leverage new technological and innovative capabilities, and offer payment systems that are efficient, cost effective and modern to meet customer expectations.

These are some of the key findings from our Payments Study Tour Report, 2019 .

Cost Containment/Productivity

A variety of forces have put tremendous pressure on the financial services industry in recent years, leaving many institutions with unsustainable cost-to-income ratios. And several of these challenging trends — from new regulatory mandates to augmented  capital requirements to aggressive fintech competitors — are strengthening.

PwC's Global Financial Services Leader, John Garvey discusses the productivity issue faced by financial services institutions, watch the full video here.

Customer Experience

Global Consumer Insights Survey 2019

It's time for a consumer-centred metric: introducing 'return on experience'

PwC’s 10th annual Global Consumer Insights Survey (GCIS) — which gathers the sentiments of more than 21,000 online consumers in 27 territories — shows that in addition to the traditional return on investment (ROI) metrics used to determine a company’s success, we need to introduce another metric, one with a laser focus on customer experience: return on experience. Whether your organisation is in the business of household goods, health services, selling cars or financial services, delivering a superior experience will be what makes you a winner.

Risk and Regulation

Financial services risk and regulation

How can you manage and implement change that is driven by new regulations and strategic risk management objectives? Our dedicated practice of former regulators and industry executives along with experienced consultants help our clients navigate many of the largest, most challenging issues impacting the financial services industry today.

Our consistent global strategy in risk and regulations helps our clients navigate the ever-changing financial services landscape. Our approach is topical and remediation-focused, through transformation, operational rationalisations and strategy. Our tools, technology, qualifications, citations and people enable us to assemble teams where communication, prioritisation and engagement are the priority.

Growth

Major Banks Analysis, September 2019

SA’s major banks deliver resilient growth in spite of a challenging operating environment.

PwC’s Major Banks Analysis presents the highlights of the combined local currency results of Absa, FirstRand, Nedbank and Standard Bank. The analysis identifies common trends shaping the banking industry, building on previous PwC analyses for a period of over a decade.

In a challenging South African economic context and a vigorous competitive environment, we see leading banks as being those that calibrate banking product features, pricing structures and their overall touchpoints with customers, across all channels, in a highly differentiated manner, read more here.

Data and Privacy

Improve business performance

Do what you do today. Even better.

Every area in every business - from supply chain efficiency, to overall technology innovation - can be improved through smart use of data and analytics.

For more than a century, we’ve been helping clients solve the important business challenges they face. Today, we do it all with the power of data analytics. Combined with huge proprietary data sets and our own analytics platforms, we use our experience in analytics services and consulting to help you work more efficiently and effectively.

Want better business performance through better business innovation? Our specialists can help you apply data-based insights to pinpoint opportunities in your industry to work smarter, focus and prioritise.

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Contact us

Francois Prinsloo

Francois Prinsloo

Banking and Capital Markets Industry Leader, PwC South Africa

Tel: +27 (0) 11 797 4419

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