Our value creation process 

Our value creation process provides an overview of how we use all types of capital to address material stakeholder expectations in our business model in order to create value for our stakeholders and make impact on the SDGs. As of this year, we use the model of the IIRC (International Integrated Reporting Council). This model identifies six core types of capital: intellectual, human, natural, social, manufactured and financial capital.

• Our intellectual capital is where we place our quality framework and way of working, how we technically develop our people and actively discuss the quality of our performance with our stakeholders. 
• Although we leverage technology, it is and will be people that make the difference at PwC. We call this the human difference: the uniquely human qualities such as empathy, curiosity, creativity, self-awareness, vulnerability and building relationships. 
• Natural capital consists of the natural resources we consume (i.e. our ecological footprint) during our service delivery. But it is also about the value we deliver through our services for our clients and our pro-bono service delivery for society. 
• We are transforming, making our values and behaviours central to all that we do, looking beyond our own Lines of Service, and working together on the improvement of our own organisation and joint solutions for our clients. Including collaborating with our business partners: our social capital. 
• Manufactured capital regards our digital transformation along three lines: helping our clients become (more) digital, digitising our (existing) services, and optimising our infrastructure and work processes by making optimal use of state-of-the-art digital tooling. 
• Financial capital is necessary to attract and retain the other capital.