Treat citizens like customers
Citizens have diverse and complex needs which vary with their life stage and circumstances. Service delivery must be both personalised and responsive. For example, being able to see your bills online and up-to-date, or receiving an extra wheelie bin if you have a larger family.
Sustainability and resilience
Plan for the worst
Ensure that when things go wrong, services can be maintained, people and assets protected, and resources preserved. Contingency planning and up to date, independent risk surveys, or greenhouse gas and pollution controls that go beyond national limits.
Resilience can mean many things, but we recognise four different types.
Growth and livability
Plan for the best
Build a city where people can live happy, healthy, productive lives, from cradle to grave.
Investing in education, skills and safe, cohesive communities; making the city a desirable place to invest, do business and trade with; helping people get around easily and ensuring equality of opportunity.