Overview
In July 2024, a widespread IT outage brought operations to a halt across various sectors worldwide, underscoring a fundamental truth: while the digital age has been transformative, it comes with risks that can impact even the most well-prepared organisations.
This incident highlighted how a cybersecurity measure, designed to fortify defences, paradoxically triggered widespread outages. It serves as a stark reminder that resilience must extend beyond individual solutions to encompass an enterprise-wide approach for safeguarding critical assets.
In this report, we share PwC South Africa's perspective on building resilience for severe but plausible scenarios. We offer insights and recommend actions for organisations seeking to enhance their resilience in the face of unforeseen disruptions, including IT system failures and third-party dependencies.
Key focus areas
Key focus areas include:
The need for enhanced resilience strategies
Why technical changes are the primary cause of IT incidents
The importance of end-to-end understanding of service delivery
Strategies for managing digital supply chain vulnerabilities
Effective crisis response beyond IT teams
Our report provides critical questions for executive teams and actionable insights for CIOs, CISOs, CEOs, COOs, and Heads of Resilience.
