Customer experience

TRUST is the capital for Success



We believe that trust is the single most important currency you will use to create delightfully engaged customers  and long-term value for the businesses that serve them. 

We help you create a #TrustedCX and work with you to unlock 3 key value contributions. We harness business strategy, analytics and behavioural science to help you rapidly uncover opportunities to create a #TrustedCX.


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How we can help you

Intelligent Engagements

We help you deliver #IntelligentEngagements by turning customer data into actionable insight that help you build, execute and manage standout experiences that secure stronger bonds with brands by sound advice, insights and quality service (powered by Service Cloud), crafting consistent experiences across digital and physical worlds (powered by Service Cloud and journey builder), understanding sentiment to your brand and products (powered by Social Studio).


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Customer of 1

Increasing the level of emotional closeness and making your customers feel like they are the most important part of your world, through personalised, intuitive interactions is the driving force behind #Customerof1.

Through deep behavioural insights and customer archetypes we help you build, execute and manage enriched engagements (powered by DMP & Marketing Cloud).

When it comes to your customer, we help you: Listen to them, Share relevant information with them and Meet their needs.


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Revenue Boost

Knowing your business well enough so that you understand how to delight your customers at the highest level is the driving force behind #RevenueBoost.

We help you

  • Win more with a complete 360 degree view of your customer, personalised sales journeys, and exploration of customer sentiment (powered by Sales Cloud).
  • Accelerate productivity by stream lining pricing, discounts and approvals (powered by CPQ).
  • Make insightful decisions through a real-time view of your teams forecast (powered by Einstein Sales Analytics).

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Contact us

Ricardo  Rosa

Ricardo Rosa

Africa Advisory clients and market Lead, PwC South Africa

Tel: +27 (0) 11 797 5602

Dilan  Radia

Dilan Radia

Partner, PwC South Africa

Tel: +27 (0) 11 797 4668