If organisations could meet or exceed customer expectations and make every service engagement a moment that matters, then they could create long lasting customer loyalty and create a competitive advantage. Our Service Excellence offering helps clients to:
- Realise the full potential of their service function and resources.
- Increase their digital capabilities by leveraging ‘next generation’ technology.
- Improve their employee and customer experience through proactive and learned measures.
- Increase customer visibility through advanced analytics.
- Decrease cost to serve, while increasing customer loyalty.
The objective is to develop a Service strategy in line with our client’s vision and goals, addressing their challenges across the service value chain while bringing forward best in class perspective and thought leadership.
Issues you may be facing
- Customers believe it takes too long to get a service response.
- Customers state a channel preference dependent on situation.
- Customers said personalisation is #1 improvement area for CS.
How we can help you
We provide clients with targeted Service functions to operate successfully in the digital age. Based on the client's needs, one or more of the solutions can help the client achieve their intended benefits. However, PwC can optimise realised benefits by delivering large scale Service transformations that deliver multiple productised solutions.
Our Service Excellence offering helps clients to:
- Realise the full potential of their service function and resources.
- Increase their digital capabilities by leveraging ‘next generation’ technology.
- Improve their employee and customer experience through proactive and learned measures.
- Increase customer visibility through advanced analytics.
- Decrease cost to serve, while increasing customer loyalty.
Contact us
Jesse Twum-Boafo
Associate Director | Salesforce Practice Lead, PwC South Africa
Tel: +27 (0) 76 225 3270
