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Digital adoption platform

PwC and Whatfix

Driving digital transformation through digital adoption

Many companies begin their digital transformation journey by empowering the workforce with a wide range of software applications. These applications, when used correctly, can skyrocket enterprises’ efforts to improve efficiencies, reduce costs, enhance customer experience, and scale organisational growth. But the challenge is, organisations can only capture the value of these new technologies if employees learn how to use them properly.

System implementation projects do all the right things: good training strategies and great change management, but once go-live happens adoption tends to not be as optimal as hoped.  This leads to organisations not getting the return on investment they were aiming for, or worse, sitting with a white elephant.

57% of organisations acknowledge that integrating key digital technologies is critical in enabling digital transformation. However, turning the priority into reality is grim because of astoundingly low user adoption rates. Here’s a closer look at the challenges:

  • Lack of employee technical proficiency

  • Increasingly complex software applications

  • Expensive to create and maintain training inventory

  • Difficult and expensive to train in geographically dispersed environments

  • Gap between training intervention and putting learning into practice is too long (learning and forgetting curve).

 

 

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Digital adoption platform (DAP) to the rescue

Digital adoption is a new term used to describe the necessity and immediateness of understanding the intricacies of using a software application. Digital adoption enables employees to fully understand your company’s digital tools and assets, thereby maximizing the use of applications.

Digital adoption platforms (DAPs) are essential for digital transformation. In todays’ technology-driven world, employees are faced with a myriad of different systems on a daily basis. Often these applications are updated with new features regularly and so it becomes a mess for administrators, users and trainers to keep up.  Another scenario is if an organiaation’s processes change, or are used infrequently. Users are unsure of what to do, become frustrated and processes slow down or fail.

A DAP solution typically overlays the live system (or systems) and serves as a ‘digital guide’ to the users, guiding them on what to select, what information is required, and what to do next.  This completely removes the uncertainty that users typically face with a new or updated system.

In addition, if new features are added to the system, these can be highlighted to the user so they can take advantage of its benefits.

 

Take the digital adoption journey with PwC and Whatfix

Whatfix is a leader in digital adoption solutions (recognised by Gartner) and can help organisations by empowering employees to get on board with any software application, by enabling them to learn in the flow of work. Whatfix is:

Platform agnostic:

Whatfix seamlessly fits into the application stack of an organisation, allowing for rapid deployment on single or multiple software applications at an enterprise scale. As a result, it delivers a seamless digital experience for end-users, empowering them to function at high levels of performance and productivity.

 

 

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Contextual and interactive:

Whatfix makes content engaging and valuable, by deeply personalising it for a user. Users can learn by doing while using the live application.

 

 

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Reduced cost of training:

Organisations have seen a major (60%) reduction in the training and content creation costs, and an increase of 35% in employee productivity.

 

 

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Whatfix can manage and control the disruptive technologies that are changing the workforce. To learn more about digital adoption and how you can achieve the full potential of your software applications, request a demo today.

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Contact us

Annerie Gouws

Annerie Gouws

Manager, PwC South Africa

Tel: +27 (0) 11 870 968

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Mark  O'Flaherty

Mark O'Flaherty

Africa Advisory leader, PwC South Africa

Tel: +27 (0) 11 797 5885

Keshava  Naidu

Keshava Naidu

Partner I Africa Advisory Clients & Markets leader, PwC South Africa

Tel: +27 (0) 11 059 7223

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