Delivering healthcare

How do we enable our clients - from a digital, technology and data perspective - to design smart ways of delivering a healthcare service to patients, which results in customer centric and individualised care?

People around the world are increasingly demanding healthcare treatment that’s more connected and consumer-oriented. They want personalised, individualised, customer-centric care, where the patient dictates the treatment. Healthcare systems have traditionally been fragmented, with information not being shared between hospitals, doctors, insurances and patients and creating obstacles to holistic healthcare. Today, these demands have become magnified, with the spotlight on the healthcare sector and its ability to respond to health crises.

Healthcare professional looking at x-rays
a man wearing glasses and looking at the camera

Issues you may be facing

  • A growing imbalance between supply and demand 
  • Changing workforce and workforce capability
  • Fragmented and incomplete data and poor quality of information 
  • Demographic shifts leading to disease burden changes
  • Increasing demands from customers - personalisation of treatment, holistic treatment and speed of treatment delivery 
  • Equal access and quality to all citizens
  • Aging facilities straining under volume of patients.
  • Rising costs, and new technologies

How we can help

Our Healthcare team supports you through:

  • Co-developing and implementing integrated solutions that allow all stakeholders in the healthcare value chain to connect, collaborate and create new solutions, whilst delivering healthcare
  • Making data and technology a central pivot of this new healthcare system, so the patient obtains the best quality experience and is regarded as a customer
  • Working with you to ensure private and public healthcare supply chain sustainability and resilience
  • Using digitisation to move to virtual connectivity to clients (virtual consultations, AI for frontline care of patients)


Our expertise and experience in local and global healthcare, data analytics, automation, robotics and embedding new thinking technology and operations, provide our clients with the best basis on which to make critical business decisions.

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Contact us

Johannes Grove

Johannes Grove

Partner - Medical Schemes Industry Leader, PwC South Africa

Tel: +27 (0) 11 797 4044