Supply chain management

Businesses are now serving new types of customer – those who have been financially impacted by global economic shocks; suppliers who are unclear on how to navigate the new world; and consumers who look at consuming in a very different way. 

The challenges posed to the end-end supply chain range from supply delays or cancellations, delivery restrictions, decreasing demand, supplier bankruptcies, pricing movements on goods and services, and limited workforce availability. Coupled with the rapid pace of technological advancement, this is challenging companies to deliver on their customer service promise while maintaining an efficient cost base and asset utilisation.


Supply chain crate being loaded
Man sitting in supply van

Issues you may be facing

  • Increase in shifting buying behaviour from Onpremise type retail to online retail  demanding a new supply chain fulfillment model.
  • Lack of transparency impacting end-end orchestration in the supply chain. 
  • Rising supply chain management costs driven by global operations complexity.
  • Business processes which are not agile and responsive to deal with changing customer demand resulting in stock-outs, lost sales and lost market share.
  • New competitor entries to market disrupting with emerging technologies and new innovative ways of business.
  • Sustainability - My consumers (customers) are demanding sustainable operations. They want to know where and how it was sourced, what is it made off it and where is it going to after it is used and most importantly how am I/business contributing.
  • Supply chain agility and resilience post Covid-19. My supply chain is not flexible enough to respond to dynamic market changes or proactively consider the financial implication of my chosen response.
  • Lack of end-to-end visibility across the extended business constraining business effectiveness and collaboration.


How we can help

Proactive resilience

Understand how short-term measures to rebuild, strengthen and develop supply chain resilience set the foundation for proactive resilience.

Potential future scenarios

Determine how these measures can set up the business for continuity, based on potential future scenarios.

Digital and data enablement

Empower the supply chain, creating a platform for an agile supply chain ecosystem, supported by digital and data enablement.

Connect and digitise

Connect and digitise supply chain steps to provide an end-to-end supply chain view.

Manage the value chain

Connect and digitise supply chain steps to provide an end-to-end supply chain view.

Optimise and transform

Optimise and transform the end-to-end operations leveraging digital technologies.

Contact us

Keshava  Naidu

Keshava Naidu

Director I Africa Advisory Clients & Markets leader, PwC South Africa

Tel: +27 (0) 11 059 7223