Change management and communications

Overview

Organisations that put their people at the heart of change are measurably more likely to deliver successful outcomes.

Success in business hinges on strategic agility and the ability to execute. Solid strategies, processes and technology alone don’t deliver results. It takes people to accept, adopt, drive, and sustain the change needed to realise tangible impact. Getting the best from people at every level when there’s constant change is the key to sustainable competitive advantage.

People-centric change

We work with you to deliver a strategic approach to change by understanding what’s driving the need for change, what needs to change and helping you identify a clear vision. We collaborate with you to create a plan that enables your people to execute and embrace lasting transformation. We do this by empowering them to change their behaviour, by focusing on the critical few things that drive successful results.

Digital enablement and adoption

Digital enablement is about getting people more confident, comfortable and curious about all things digital, while building new skills. It’s giving people the right motivations, the right skills, and the right tools to adopt new ways of working.

Building your internal change capability

Our internal change methodology helps you build in-house change management teams and capability over time, using three models that can work with your organisation to different degrees - Centre of excellence, leveraged talent and project-based change.

People communications

We partner with you to embed the right people communications in the delivery model of your project, making the shift from transactional to transformational communications. We work with our Digital Experience team to help you define the right strategy and then translate complex, critical information into simple, user-friendly and thought-provoking imagery. This can be used to ensure messages attract attention, stimulate conversation and accelerate transformation.