HR transformation


Is there a lack of clarity on the alignment of business objectives and HR priorities? Do you need to rethink your HR functional structures, capabilities and role designs to enable a shift in focus to more strategic, high-value activities? People expect HR operations to provide the same user‑friendly experience they have become accustomed to in other areas of their lives: is your organisation delivering? And do you need to optimise costs across the HR function?

How we can help clients

We help organisations to both look ahead at the HR organisations they need for the future - and to fix their HR problems of today. We bring our HR function and HR technology capabilities together to help organisations transform - but can also provide flexible point solutions to specific client needs.

HR function strategy

We work with clients to review, align and develop HR functional strategies that realise the needs and intent of an organisation’s strategic business and people objectives. This sets the change agenda for the HR function of the future and works in alignment with the broader people strategy capability.

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HR policies and processes

HR policies and processes are the lifeblood of the function and tie a number of our capabilities together. We work across business, technology and data interdependencies and apply PwC’s global process standards to operationalise the operating model through defined tasks, actors, activities, workflows and governance.

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HR operating model and design

The design of the HR operating model and the HR service delivery Model involves a top down approach which incorporates the strategic vision of HR and the business to develop design criteria, identify work types and delivery options, structure the high-level design, and define the enablers.

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HR function capability

We review how the capabilities and behaviours that HR needs to deliver the HR strategy can best be developed and maintained. We explore ‘build’, ‘buy’, ‘borrow’ and ‘grow’ approaches to HR capability in the context of the defined operating model parameters and business needs.

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HR shared services and outsourcing

HRSS are a structural, technological and cultural way of achieving scalable administrative and tier two efficiencies. PwC can provide ‘make vs buy’ assessments, as well as end to end sourcing, design and implementation support for HRSS options.

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HR function audit

We provide audit and effectiveness based reviews of the HR function as part of business case development or for internal audit purposes. This can typically include a review of each element of the function and operating model layers along with key KPIs.

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Other transformation services

The HR function services capability can also undertake sub-functional transformation within the HR function such as payroll, recruitment and learning for optimisation, risk management and cost reduction.

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Contact us

Dayalan Govender

Dayalan Govender

Partner/Director, PwC South Africa

Tel: +27 (0) 11 797 4846

Maura   Jarvis

Maura Jarvis

Associate Director, PwC South Africa

Tel: +27 (0) 41 391 4563

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