HR transformation and technology


Fears that talent shortfalls will constrain growth mean that organisations are looking to refocus efforts and invest in those employees who will be most valuable to their businesses. HR leaders are being challenged to mobilise and manage talent to help businesses grow, and in some cases HR has a long way to go in persuading business leaders that it’s up to the challenge.

Our HR projects increasingly have both a technology and a transformational element – the true value that comes from ‘real transformation’, shifting HR from transactional to strategic activity, a more agile and robust operating model, business-driven talent and performance strategies and a radically improved employee experience. A successful HR transformation project will usually require a cornerstone element of technology.

HR Software as a Service (SaaS) is providing HR leaders with a unique opportunity to rapidly deliver revolutionary change and a renewed strategic focus. Organisations who recognise HR SaaS as an opportunity for transformational change are creating sustainable economic value in record time, while delivering reduced costs, better workforce experience and business-wide strategic improvements.


Three PwC professional women in a boardroom
Group of PwC professionals in a boardroom with a touch screen whiteboard

Issues you may be facing

  • Is there a lack of clarity on the alignment of business objectives and HR priorities? 
  • Do you need to rethink your HR functional structures, capabilities and role designs to enable a shift in focus to more strategic, high-value activities? 
  • People expect HR operations to provide the same user‑friendly experience they have become accustomed to in other areas of their lives: is your organisation delivering? 
  • Are you looking for ways to enhance employee experience and engagement? 
  • Do you need to take action to update your existing HR technology? 
  • Do you need to optimise costs across the HR function?


How we can help you

HR strategy

We work with clients to review, align and develop HR functional strategies that realise the needs and intent of an organisation’s strategic business and people objectives. This sets the change agenda for the HR function of the future and works in alignment with the broader people strategy capability.


HR organisational architecture

The design of the HR Target Operating Model and the HR Service Delivery Model involves a top-down approach that incorporates the strategic vision of HR and the business to develop design criteria, identify work types and delivery options, structure the high-level design, and define the enablers.


HR technology

True competitive advantage has always come from focusing on the human aspects of the workplace, such as a strong culture, great people managers, innovation and empowerment. The right HR technology delivers simple and standard processes so your people and organisation can focus on what really makes a difference and work at their peak.  Actionable workforce analytics and real time people insights, at your fingertips, to help make the right strategic HR related decisions.


HR operational and process excellence

HR policies and processes are the lifeblood of the function and combine a number of our capabilities together. We work across business, technology and data interdependencies and apply PwC’s global process standards to operationalise the operating model through defined tasks, actors, activities, workflows and governance.


Our global alliances

Workday - Working together to simplify your business strategy
In a world that's always changing, clients need a system that helps them adapt. We help clients across industries improve their business processes and transcend their HR function with Workday technology. Staying ahead in a changing world helps our clients operate more efficiently and Workday delivers functionality that helps organisations attract, develop, engage, retain and manage their workforce. We are a global Workday partner and have over 250 certified consultants globally. 

SAP SuccessFactors and ERP - Enabling business transformation through technology and innovation.
SAP SuccessFactors is the leader in cloud-based human capital management software for talent management, core HR, and HR analytics. Together, we deliver business-led, technology-enabled change for clients, including industry-specific ERP and the latest in mobile, analytics and cloud solutions.


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Contact us

Dayalan Govender

Dayalan Govender

Partner | Africa People and Organisation Leader, PwC South Africa

Tel: +27 (0) 11 797 4846

Marthle du Plessis

Marthle du Plessis

Partner | Africa Workforce of the Future Leader, PwC South Africa

Tel: +27 (0) 11 797 4075