Performance summary
Our lines of service delivered mostly positive results, driven by our focus on being client-centric, developing our people and embracing new technologies.
2020 has seen all of our lines of service looking at new ways of meeting the evolving needs of our clients, while at the same time maintaining the high standards of service and quality that underpin the PwC brand.
This has seen innovation and digital transformation playing a key role, and the upskilling of our people taking priority. In this reimagined world, this approach has seen our lines of service deliver mostly positive results, reflective of the climate in which we have found ourselves during this extraordinary year.
Read our Assurance, Advisory and Tax and Legal services performance summaries here:
Transparency is critical to building trust and our 2023 Transparency Report provides insight into how we maintain quality in our audit work.
Find out more about how we're focusing on how our purpose and values are shaping our vision and strategy for the firm’s future | Integrated Report 2020.
Our purpose — to build trust in society and solve important problems — is underpinned by our ethical culture and core values. Learn more.