PwC and Salesforce deliver personalised solutions for customers
Driven by the idea that companies should treat all customers like they're the only customer, PwC's solutions - powered by Salesforce - are designed to strengthen your client relationships and experience. From sales, service, customer management, marketing and more, we'll help you find the right Salesforce solution to meet your needs.
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Create your front office of the future
In 2017, PwC set out on a journey to become a digitally enabled organisation with our global deployment of Salesforce. Watch our Trailblazer story and learn how our people-centric approach to digital transformation can help guide you along your journey.
PwC services and integrated solutions powered by Salesforce
Fullforce Solutions:
Lightning Bolt Accelerators:
Employee Service Platform: On-Boarding and Self Service
Empower your workforce and foster engagement with robust self-service tools for your staff. This PwC solution, backed by Salesforce, gives your workforce access to a wide range tools, including payroll, benefits, request tracking and other do-it-yourself options.
Employee Service Platform: Pre-Boarding
Help your new hires hit the ground running with PwC’s Pre-Boarding solution. This technology allows recent hires to seamlessly go through the pre-boarding process, enabling them to finish all the tasks and forms they need to start on day one. HR managers can also monitor progress in real-time to make sure everything is running smoothly.
Employee Service Platform: Recruiting
Companies need to find top talent if they want to stay competitive. With PwC’s Salesforce-powered, artificial intelligence-enabled Recruiting Solution, HR teams can manage the recruitment process, including posting positions on job boards and social media, matching candidates to fit and sending out offers.
Supplier Relationship Management
Designed to improve relationships and collaboration between suppliers and buyers, this PwC solution, powered by Salesforce, improves transparency and efficiency. With built-in Einstein Analytics, this solution is mobile ready and enables better procurement and supplier engagement and reporting.
Supplier Marketing Community
This intuitive PwC solution, powered by Salesforce, takes advantage of Salesforce Communities, a user-friendly portal that allows marketing teams to share information in real time. The platform helps companies easily distribute campaign information to suppliers, buyers, and other teams from a centralised location.
Customer complaints management
Heightened expectations from customers and employees, and the rising cost of complaints require a new approach. PwC's customer-centric complaints management solution, powered by Salesforce, enables you to deliver an exceptional omni-channel customer experience, drive retention, stay compliant and ultimately transform every customer negative into a business positive.
Salesforce Authorized Training
PwC is a Salesforce Authorized Training Provider. Whether you need to skill up your team or quickly get up to speed, PwC can assist.
View our course schedule and book your training.
"I enjoy doing things that haven’t been done before; creating solutions for tomorrow, that didn’t exist yesterday."
Case studies
PwC has worked with companies around the world on their Salesforce implementations. Here are a few examples of how we’ve helped.
Case Study: PwC Canada's move to Salesforce
Region: Canada
Creating a movement through digital transformation. Salesforce is taking us to an exciting new level of managing relationships, encouraging real-time collaboration, driving sales and giving us a complete view of clients across the globe.
How companies are transforming the customer experience with Salesforce
Region: Hong Kong
Salesforce case studies: Retail & Consumer, Financial Services, Construction, Hospitality & Leisure, Technology.
Looking beyond IT Integration
Region: United States
Helping a global media and telecom firm standardise and optimise business processes to get better sales and marketing results.
Reinventing client relationship management (CRM) using a digital deal management platform
Region: United States
Find better ways to capture, share, and monetise deal analytics.
Analyst Citations
