Client
Telecommunications client
Industry
Telecommunications
Our role
Analytics and AI transformation
Featuring
PwC Nigeria
Background
In the past year, PwC Nigeria has supported a leading telecoms company in establishing and running its AI centre of excellence to leverage AI to enhance business processes, improve operational efficiency, and drive innovation.
How we delivered
The initiative embarked on several key projects to address various business challenges and opportunities by introducing an AI delivery framework covering the design of the AI centre of excellence structure and people capabilities, setting up processes, and defining the required infrastructure for AI development and deployment.
Key projects and initiatives
Radio congestion optimisation
Sourcing AI agent
AI fraud detection
Enterprise business product recommendation
Digital loyalty and campaign management
Generative AI (genAI) for employee efficiency.
Knowledge bases
Human capital FAQ
Project management office
Social network predictive analysis
AIOps (capacity forecasting).
Sustained outcome
The initiatives have led to substantial advancements in AI-driven solutions, significantly improving business processes and operational efficiency. The successful completion of critical projects like radio congestion optimisation and the HR chatbot demonstrates the potential of AI to transform business operations. Ongoing projects like the Sourcing AI agent and AI fraud detection are on track to further enhance capabilities and deliver value. The initiative continues to address challenges and leverage AI to drive innovation, ensuring sustained progress and impact across various business domains.
