IT strategy, architecture and security

Local government challenges

Alignment of information technology to service delivery requirements
Data integrity and “one version of the truth”
Consumer billing accuracy
How to maximise the use of existing information technology and data to support service delivery
Unauthorised access to systems and data
Ensuring that the GDS/IDP/SDBIP are supported by an appropriate information technology strategy
Integration of a number of disparate systems leading to excessive manual intervention and poor information accuracy
Replacement of outdated systems

PwC proposition

We recognise the importance of information technology as a key enabler in municipalities and work with municipalities in dealing with their information technology related challenges by:

Analysing the alignment of information technology to service delivery requirements looking at amongst others customer support, financial management, compliance and governance
Reviewing data management practices and advising on improvement opportunities
Cleansing data for consumer billing purposes
Advising municipalities to control access to systems and data to prevent unauthorised and fraudulent changes
Analysing existing information technology components at municipalities, the utilisation of such components and advising on how to use the current information technology capabilities in supporting service delivery, decision making and management requirements
Advising municipalities on appropriate information technology strategies to ensure the relevance of information technology as an enabler in delivering the core local government mandate
Guiding municipalities on where and how to go about replacing outdated systems