In these unprecedented times, businesses need to reimagine the possible, fully embrace agility, adaptability and flexibility, and be open to new solutions, and possible future states.
This new world brings with it unparalleled pace of change and market volatility, liquidity constraints, exploding operational costs, shortages of skilled talent, advancing technologies, increased customer expectations and an increased focus on a data-driven world. Being ‘future fit requires business to take stock now.
We bring a new kind of consulting to help reimagine a business for the new world, and today’s new normal.
Working with you, we leverage our transformational approach, our local and global expertise, insights and foresights to truly understand your C-suite issues and assist you in developing solutions to address these.
Looking at your businesses holistically, we provide solutions to address your challenges. This could be a full business transformation, or a more phased transformational journey across your front office, middle office and back office functions.
Is your business fit for our new world? Are you able to engage with your customer and withstand volatile and uncertain markets, with changing customer expectations?
Businesses are now serving a new type of customer, one who has been financially impacted by global economic shocks, and is feeling disconnected from the rest of the world. Are you able to navigate the new normal, with severely disrupted value chains and the effects of consumers who expect an approach that’s digital, engaging and informative. This calls for a new customer experience.
We can assist you to adapt quickly to the ever-evolving market and economic landscapes, and leverage disruptions to your advantage. We have expertise in transforming commerce and sales, enriching and enhancing service functions, customer loyalty and strategy development and implementation, innovative pricing solutions, digitalisation and technological enablement of front office services to leverage efficiencies, and personalisation of the customer buyer experience.
Our support to you covers the full spectrum of:
We’ve developed specific solutions to assist you in the areas of:
The 4th Industrial Revolution has accelerated the pace of change due to an increased need to meet dynamic demand. This has required many organisations to create agile and digitised service delivery models. In today’s transformed world, organisations can’t merely adapt to change, they need to adapt to win! Our approach to operational transformation is that operations can and should be a strategic asset and not just a cost-effective utility.
We bring:
Find out more:
The back-office is normally the backbone of organisations, providing critical support and insights on the overall performance of the company. But is your corporate function, which includes the Finance, HR and IT functions, positioned to drive real business impact?
How is your Finance function positioned to help you navigate uncertainty with trusted insight - beyond routine compliance - steering your organisation to success and creating resilience to bounce back from shocks?
How is your HR function leading the charge in a new world of skills and capability where the future looks different to today - building and organising the workforce of the future where humans and machines collaborate rather than compete?
How is your IT function enabling you to work virtually in a more connected digital world - harnessing the power of the cloud and other automation technologies to interact seamlessly across your business and with customers and suppliers?
We can help you to transform your corporate functions through:
Riaan Singh
Partner | Customer Transformation Leader, PwC South Africa
Tel: +27 (0) 83 266 1680
Keshava Naidu
Partner I Africa Advisory Clients & Markets leader, PwC South Africa
Tel: +27 (0) 11 059 7223
