Revenue Management and Enhancement

Local Government challenges

• Non payment
• Indigent management and free basic services
• Budgeting, tariff determination and revenue planning
• Little to no growth in the rates base
• Customer data accuracy
• Meter reading & billing accuracy
• Debt management and credit control
• Non-technical losses due to meter tampering and illegal connections
• Call centre & customer relationship management
• Cash flow planning and management
• High level of outstanding consumer accounts

PwC proposition

We roll up our sleeves to work with municipalities in dealing with their revenue management challenges by:

• Providing upfront revenue management rapid assessments to build the business case for transformation
• Developing implementable revenue management & enhancement strategies
• Enhancing municipal revenue through improving core revenue processes, systems, data quality, skills and organisational structures
• Advising on cash management methods, systems and processes
• Improving coordination across the various departments in municipalities to break down the silo effect and improve service delivery
• Advising on customer segmentation and management
• Advising on call-centre architecture, skills and practices
• Providing cost analysis and tariff determination methods based on cost of services
• Measurement and management of the impact of free basic services
• Introducing location based revenue management, linking stand information to Town Planning, GIS, Deeds office, building applications, basic services applications and meter installations
• Innovative visualisation of revenue data management per stand