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Revenue Management and Enhancement

Local Government challenges

  • Non payment
  • Indigent management and free basic services
  • Budgeting, tariff determination and revenue planning
  • Little to no growth in the rates base
  • Customer data accuracy
  • Meter reading & billing accuracy
  • Debt management and credit control
  • Non-technical losses due to meter tampering and illegal connections
  • Call centre & customer relationship management
  • Cash flow planning and management
  • High level of outstanding consumer accounts

PwC proposition

We roll up our sleeves to work with municipalities in dealing with their revenue management challenges by:

  • Providing upfront revenue management rapid assessments to build the business case for transformation
  • Developing implementable revenue management & enhancement strategies
  • Enhancing municipal revenue through improving core revenue processes, systems, data quality, skills and organisational structures
  • Advising on cash management methods, systems and processes
  • Improving coordination across the various departments in municipalities to break down the silo effect and improve service delivery
  • Advising on customer segmentation and management
  • Advising on call-centre architecture, skills and practices
  • Providing cost analysis and tariff determination methods based on cost of services
  • Measurement and management of the impact of free basic services
  • Introducing location based revenue management, linking stand information to Town Planning, GIS, Deeds office, building applications, basic services applications and meter installations
  • Innovative visualisation of revenue data management per stand

Real, sustainable transformation is possible by developing the internal revenue management capacity of Local Government through partnering in action!

Contact us

Jon Williams

Jon Williams

Partner I International Development and Cities & Urbanisation Leader, PwC South Africa

Tel: +27 (0) 21 529 2000

Sheldon Goncalves

Sheldon Goncalves

Director, PwC South Africa

Tel: +27 (0) 11 797 2289

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