Service Delivery and Customer Care

Local government challenges

  • Public participation
  • Call centres and customer care responsiveness
  • Services charter
  • Customer relationship management
  • Urban management
  • Facilities management
  • Turnaround times
  • Optimal service delivery models

PwC proposition

Service delivery is the cornerstone of local government and is currently by and large impeded by internal constraints and the silo effect. We are excited to share our skills and experience in working with municipalities in this space by:

  • Assisting municipalities to improve the effective level of public participation, enhancing call centre efficiency and the links back to the service delivery model
  • Advising on the drafting and implementation of service charters for municipalities taking cognisance of unique municipal attributes and capabilities
  • Designing and implementing customer care and relationship management practices by customer segment to ensure that customer requirements are addressed by segment
  • Advising on the best options for establishing a service delivery model that is aligned to customer segments, regional requirements, urban and facilities management imperatives and acceptable turn around time

Service delivery and customer care should be improved by developing the internal capacity of local government through partnering in action!

Explore further

Asset management Capacity building Cities Financial management Funding options and financing Governance, internal audit and risk management IT strategy, architecture & security Indirect tax practice Government and Public Services

Infrastructure creation, operations and refurbishment Leadership and management development Revenue management & enhancement Service delivery & customer care Simplifying infrastructure asset registers Simplifying staff verification Strategy (GDS/ IDP) Executions Performance management Internal Audit and Risk

Contact us

Shirley Machaba

Diversity and Inclusion Leader, PwC South Africa

Tel: +27 (0)11 797 5851

Email
Follow us
Today's issues Business systems Combined assurance Cyber security Data and analytics Financial services risk regulations Risk Sustainability Transformation confidence
Industries Energy, utilities and mining Financial services Government and public services Retail and consumer Technology, media and telecommunications
Services Advisory services Assurance services Country desks Deals Legal services People and organisations Private company services Tax services
Insights Press room Subscriptions Publications and insights
Events
Careers Why PwC? Search/apply for vacancies Learners Students Experienced professionals
About us African footprint Alumni Annual report Business school Corporate responsibility Diversity and inclusion Ethics and business conduct Global Third Party Code of Conduct Human rights statement Our offices Our purpose and values PwC awards programmes Sponsorship Transformation
Give us feedback Contact us Request for proposal Career enquiries Ethics complaints

© 2010 - 2018 PwC. All rights reserved. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see www.pwc.com/structure for further details.